Client: Mr. Thomas Reed
Country: Australia
Position: Purchasing Director, Lumina Bright Pty Ltd.
Lumina Bright, a mid-sized Australian lighting distributor, approached our sourcing team in early 2023. Their goal was to expand their product line with reliable, cost-effective LED fixtures for both commercial and residential markets. The company had previously struggled with inconsistent quality and delayed deliveries from several small suppliers in different cities.
After an initial video conference detailing their product requirements—covering wattage, color temperature, certifications, and packaging—we proposed consolidating their supply chain through two verified factories in Zhongshan and Guzhen. Our team conducted factory audits, focusing on production capacity, testing equipment, and export experience. Samples were produced within 10 days and passed third-party inspection before approval.
During mass production, we implemented a multi-point quality control check: pre-production component verification, mid-line inspection, and final 100% functional testing. Communication was maintained daily through WeChat and Zoom, ensuring transparency with production updates and shipment photos. The first 40-foot container was shipped within 45 days.
As a result, Lumina Bright reported a 30% reduction in defect rates and higher customer satisfaction. Their reorder volume doubled by the end of the year. Thomas appreciated the efficiency, saying our “on-the-ground presence in China was the missing link between quality and cost savings.”
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